Subscription Terms

Effective Date: January 1, 2026
Last Updated: January 23, 2026

These Subscription Terms govern your subscription to Honeybee CRM and are incorporated into our Terms of Service. By subscribing to Honeybee CRM, you agree to these terms.

1. Subscription Plans

1.1 Available Plans

Honeybee CRM offers subscription plans at various tiers to meet different business needs. Current plans and pricing are available on our website at https://honeybeecrm.io/pricing.

1.2 Plan Features

Each subscription plan includes specific features, user limits, and capabilities as described on our pricing page. Feature availability may vary by plan tier.

2. Billing Periods

2.1 Monthly Subscriptions

• Billing Cycle: Monthly subscriptions are billed on the same date each month (your "billing date"), starting from the date of your initial subscription.
• Payment: Payment is due at the beginning of each billing cycle and is charged automatically to your payment method on file.
• Pro-rated Charges: If you upgrade mid-cycle, you will be charged a pro-rated amount for the remainder of the current billing period.

2.2 Annual Subscriptions

• Billing Cycle: Annual subscriptions are billed once per year on your subscription anniversary date (your "renewal date").
• Payment: The full annual fee is due at the beginning of each annual period and is charged automatically to your payment method on file.
• Discount: Annual subscriptions typically include a discount compared to monthly billing. The specific discount is shown on our pricing page.

3. Cancellation Policy

3.1 Monthly Subscription Cancellation

• How to Cancel: Cancel through your account settings under Billing > Subscription, or contact support@honeybeecrm.io.
• Access After Cancellation: You will retain access to Honeybee CRM until the end of your current billing period.
• No Refunds: Monthly subscriptions are non-refundable. Cancellation stops future billing but does not refund the current month.

Example: If you cancel on January 15th, your cancellation takes effect on February 1st, and you will have access through January 31st. If you cancel on February 1st or later, your cancellation takes effect on March 1st.

3.2 Annual Subscription Cancellation

• How to Cancel: Cancel through your account settings under Billing > Subscription, or contact support@honeybeecrm.io.
• Access After Cancellation: You will retain access to Honeybee CRM until the end of your current annual subscription period.
• No Refunds: Annual subscriptions are non-refundable. Cancellation stops future renewal but does not refund any portion of the current annual period.

Example: If your annual subscription renews on March 15th and you cancel on March 1st, your subscription will not renew, and you will have access through March 14th of the following year. If you cancel on March 15th or later, your subscription will have already renewed for another year.

4. Downgrades

4.1 Monthly Subscription Downgrades

• Downgrade Deadline: To downgrade your monthly subscription, submit your request before the 1st of the month.
• Effective Date: Downgrades take effect at the start of your next billing cycle.
• Feature Access: You will retain access to your current plan features until the downgrade takes effect.
• Data Considerations: If your current usage exceeds the limits of your new plan, you may need to reduce usage before the downgrade takes effect.

4.2 Annual Subscription Downgrades

• Downgrade Deadline: To downgrade your annual subscription, submit your request before your annual renewal date.
• Effective Date: Downgrades take effect at the start of your next annual billing cycle.
• Feature Access: You will retain access to your current plan features until your renewal date.
• No Mid-Term Downgrades: Annual subscriptions cannot be downgraded mid-term. You must wait until your renewal date for the downgrade to take effect.

5. Upgrades

5.1 Immediate Upgrades

You may upgrade to a higher-tier plan at any time during your subscription period. Upgrades take effect immediately upon confirmation, and you will have instant access to the features of your new plan.

5.2 Pro-Rated Billing

5.3 Monthly Subscription Upgrades

• Immediate Access: Your new plan features are available immediately upon upgrade confirmation.
• Pro-Rated Charge: You will be charged a pro-rated amount for the price difference between your current plan and the new plan for the remainder of your current billing cycle.
• Billing Date: Your billing date remains unchanged. Your next full billing cycle will be charged at the new plan rate.

Example: If you are on the Starter plan ($249/month) and upgrade to the Growth plan ($599/month) on day 15 of a 30-day billing cycle, you will be charged approximately $175 for the remaining 15 days (the pro-rated difference of $350/month × 15/30 days).

5.4 Annual Subscription Upgrades

• Immediate Access: Your new plan features are available immediately upon upgrade confirmation.
• Pro-Rated Charge: You will be charged a pro-rated amount for the price difference between your current annual plan and the new annual plan for the remainder of your annual period.
• Renewal Date: Your annual renewal date remains unchanged. Your next renewal will be at the new plan's annual rate.

Example: If you are on the Starter annual plan ($2,388/year or $199/month equivalent) and upgrade to the Growth annual plan ($5,748/year or $479/month equivalent) with 6 months remaining, you will be charged approximately $1,680 for the remaining 6 months (the pro-rated difference of $280/month × 6 months).

5.5 Upgrade Process

To upgrade your subscription:

1. Navigate to your account settings under Billing > Subscription
2. Select "Change Plan" or "Upgrade"
3. Review the available plans and select your desired tier
4. Review the pro-rated charge amount before confirming
5. Confirm your upgrade to immediately access your new plan features

You may also contact support@honeybeecrm.io for assistance with upgrades or to discuss custom enterprise pricing.

6. Automatic Renewal

6.1 Renewal Process

All subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. By subscribing, you authorize Honeybee CRM to charge your payment method on file for renewal fees.

6.2 Renewal Notifications

• Monthly: We do not send renewal reminders for monthly subscriptions as they recur regularly.
• Annual: We will send a renewal reminder email at least 30 days before your annual renewal date.

6.3 Price Changes at Renewal

If pricing changes, we will notify you at least 30 days before your renewal date. You may cancel before the renewal date if you do not wish to continue at the new price.

7. Payment Methods

7.1 Accepted Payment Methods

We accept major credit cards and debit cards, including:

• Visa
• Mastercard
• American Express
• Discover

Enterprise customers may arrange for invoicing and payment via bank transfer.

7.2 Updating Payment Information

You can update your payment method at any time through your account settings under Billing > Payment Methods. It is your responsibility to keep your payment information current.

7.3 Failed Payments

If a payment fails, we will attempt to charge your payment method again and notify you via email. If payment continues to fail:

• After 3 days: You will receive a payment failure notice
• After 7 days: Your account may be restricted to read-only access
• After 14 days: Your account may be suspended
• After 30 days: Your account may be terminated and data deleted

8. Refund Policy

8.1 General Policy

Subscription fees are generally non-refundable. We do not provide refunds for:

• Partial months or years of service
• Unused features or capacity
• Cancellations after the billing period has started
• Downgrades to a lower-tier plan

8.2 Exceptions

We may provide refunds at our discretion in the following circumstances:

• Service Issues: Extended outages or service failures that significantly impact your use of Honeybee CRM
• Billing Errors: If you were charged incorrectly due to a system error
• First-Time Subscribers: New customers may request a refund within 14 days of their initial subscription if they are not satisfied with the service

To request a refund, contact billing@honeybeecrm.io with your account details and reason for the request.

9. Free Trials

9.1 Trial Period

Honeybee CRM may offer free trial periods for new customers. Trial terms, including duration and features, will be specified at the time of sign-up.

9.2 Trial Conversion

At the end of your trial period, your subscription will automatically convert to a paid subscription unless you cancel before the trial ends. You will be charged the applicable subscription fee on the day your trial ends.

9.3 Trial Limitations

• Free trials are limited to one per customer or organization
• Trial features may be limited compared to paid plans
• We reserve the right to modify or discontinue trial offers

10. Account Suspension and Termination

10.1 Suspension

We may suspend your account for non-payment, violation of our Terms of Service or Acceptable Use Policy, or as required by law.

10.2 Reactivation

Suspended accounts due to non-payment may be reactivated by updating your payment method and paying any outstanding balance. Contact support@honeybeecrm.io for assistance.

10.3 Data After Termination

Following account termination, you have 30 days to export your data. After this period, your data may be permanently deleted.

11. Changes to Subscription Terms

We may update these Subscription Terms from time to time. We will notify you of material changes via email or through the Service at least 30 days before they take effect. Continued use of Honeybee CRM after changes become effective constitutes acceptance of the updated terms.

12. Contact Information

For questions about subscriptions, billing, or these terms:

Honeybee CRM
Billing: billing@honeybeecrm.io
Support: support@honeybeecrm.io
Website: https://honeybeecrm.io